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   BPO Services


Customer Support:

We ensure customer 'satisfaction', by building loyalty, creating opportunities and providing dedicated 24x7 services

We at Castling IT, via our customer support, will help our clients establish benchmarks in world-class customer service. At Castling IT, every agent/associate strives to bring exceptional experience to the client's customers and provide first contact resolution. Our host of customer care services helps in establishing and maintaining 'customer relationship management'. We provide exceptional experience in:

  • Customer retention
  • Complaint and query resolution
  • Billing Queries
  • Product Information Support
  • Order Management
  • Booking and reservations
  • Account queries and maintenance

Web Design and Development Services

Our creative, interactive and affordable website designs reflect the ethos of the product or industry or company for which purpose the website is to be built.

Building a creative, interactive and affordable website design to keep your purse and target audience happy, and making a tremendous impact simultaneously, is our dream. We promise you wonders, as we tap designers possessing stupendous expertise and knowledge.

Web Promotion

Our Web Promotion activities not only give you a niche web identity, but also create a much required paradigm shift for your target audience as well.

Effective website promotion is essential. Even the most sophisticated and stylish website is worthless if it cannot be found easily and quickly. Castling IT helps you to reach your target audience by ensuring your site is highly ranked on the major search engines. Our process is, tested, proven, reliable and trustworthy and effective. Website optimization & professional website promotion along with keyword research allows us to handle every project in an expert manner. Clear-cut communication ensures that each step of the process keeps the client informed about the happenings.

Each project is unique, tailor made to help our clients stay a step ahead of the competition. You can rely on our first-rate customer care & support services from start to finish to help you achieve your goal. Web promotion starts with identifying the keywords most commonly searched for which are pertinent to your products and services. We will perform an initial analysis of your web site and your current keywords. You will receive a detailed proposal explaining the optimization techniques we recommend to improve your search engine rankings. Our optimization service includes telling you what to do and why you're doing it. We don't use spamming techniques or fly-by-night software that's obsolete as soon as you buy it. Our optimization service will help increase your site's traffic. Search engines constantly change their listing criteria so our years of experience and constant monthly updates will ensure your site is always perfectly optimized.

Tele Marketing

We generate leads and add value via agents having necessary expertise in generating leads.

We at Castling IT provide inbound and outbound calling services to our clients. Call Center outsourcing services such as increased calling capacity, global coverage, rapid inquiry response and increased data validity, are provided to our clients in a cost effective environment.

Transaction Processing

Extending support to increase accuracy and reduce turnaround time. Castling IT provides backend support and processes voluminous transactions for its clients. Our systematic approach towards quality control and service delivery helps our agents/associates process transactions and consistently perform above the client's enterprise averages. We provide quality inputs in:

    Payroll processing
    Account maintenance and changes
    Data Conversion
    Financial statement preparation
    Accounts receivable management
    Accounts payable management

Travel & Hospitality

We intend on generating sales through right product at right price at right time. The travel and hospitality industry comprises of mostly chains or multiple business units, widely scattered across the globe. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes. Products and service offerings differentiation has been diminishing leading to consumers demanding fast and highly personalized services. At Castling IT, we address the interoperability issues, integrate the disparate systems and provide you with centralized technology management and support so that you can realize the expected ROI on your technology investments.

Back Office Services

Moving from 'Information' to 'Intelligence' is our prime motto. We provide backend support and process a high volume of transactions for our clients.

Castling IT provides back office services with high accuracy and provides support in:

Payroll Processing

Castling IT offers organizations with strategic advantages and financial benefits by offering reliable and efficient payroll solutions. Castling IT simplifies your payroll process by updating itself with your employees' information. We provide you with a payroll worksheet designed to help you report your employees' hours and earnings by telephone, fax, PC or via the Internet. We provide you with an added advantage to help you automate your employee timekeeping with a time and attendance system that seamlessly integrates with our payroll software packages. Quick Book Accounting

Castling IT provides accounting, book keeping, handles the entire inventory, invoicing, payroll and various accounts.

a) We make business accounting fast and easy.
b) We help you in saving your precious time.
c) We organize all your financial information in one place.
d) We help you prepare reports for your business.
e) The set up is done very easily.
Financial Statement Preparation

We provide assistance with the preparation of financial statements in the most efficient manner. We offer you the following range of services.

a) P & L, Balance Sheet and Cash Flow statements.
b) Account reconciliation (periodic and quarterly).
c) Actual to budget comparisons.
d) Trend analysis
e) Ad hoc client analysis.
Accounting System Services

Castling IT helps you to keep track of your business' profit or loss, it helps you to predict cash flow shortages, it also helps you to accurately keep track of those customers who are always late in paying up or those who are not paying at all. All this would not have been possible without a proper accounting system. We also give your business the following additional benefits:

a) Accurate reporting of business transactions.

b) Easy access to financial statements.
c) Upto date reports on accounts payable, accounts receivable.
d) Excellent management tool.
Accounts receivable management

Castling IT enables you to efficiently and easily manage your collections. To improve your financial performance, we provide top-notch accounts receivables management services.

Accounts payable management

Castling IT enables you to automate your accounts payable process at the click of a button. We eliminate unnecessary paper work, lost invoices, the cost of shipping invoices, paper storage and costs, which in turn saves a lot of time, energy and money. We enable you to efficiently and reliably manage your processes and provide better service to your suppliers.

Reporting and analytics

Our Reporting & Analytics system provides the tools needed to continuously measure, optimize, and improve all aspects of knowledge capture and reuse, expertise sharing and issue resolution. You can also track performance on key indicators such as incident volume, resolution time, customer satisfaction rating, individual activity and group activity levels and also get to know business management insight.

Book Keeping Services

Castling IT simplifies the book keeping system and enables you to concentrate on your business and increase your profits in the process. We help you to streamline the paperwork in your business. Bookkeeping being a time consuming and boring affair, business owners might not focus that much on that. Bookkeeping is very essential because preparation of a monthly Income Statement is essential to every business. Without one, a business owner is never certain how his/her business is really doing. Professionally prepared balance sheets and income statements are essential when dealing with financial institutions and so the importance of Bookkeeping. By integrating the best computer hardware and software and our expertise, we can attend to all your accounting needs, including:

Account processing
Payroll
Monthly reports
Creditors and Debtors' ledgers
Preparation of tax
Accounts Receivable - Accounts Payable
Invoicing and Monthly Accounts Statements
Payroll
Deductions
Bank Reconciliation
Monthly and Year End Financial Statements
Accounts Audit
Business and Personal Income Tax Preparation
Data Processing

Data Capture

To delve deep and extract the best and most relevant data to meet the objectives of our clients.

Content Writing

We supply catchy content to support our creative and interactive websites. While pictures breathe life to a website, words portray the soul.

 

 

 

 

 


 

 
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